Collins Funeral Home customers in their own words:

Mark Shriver recalls his experience letting his father Sargent go into the care of John & Terry McHugh, third-generation funeral directors at Collins Funeral Home.

Click the image at right to read an excerpt from “A Good Man.”





“Terry was fabulous.  Very caring and professional.  My husband would have been proud of how everything was handled.  Terry and I were a great team–he is truly awesome.” – Melanie, Laytonsville, MD (June 2016)


“Allison was very helpful and personable.  She was easy to talk to but professional at the same time.  Your staff is always kind and professional.  They are instantly there before you even need to ask for anything.” – Carolyn, Hyattsville, MD (June 2016)


“Thank you for your extreme kindness, professionalism and service.  When we called you at 5:00 a.m. we received a return phone call and assistance minutes after we called.  Thank you.” – Francis, Elkridge, MD (June 2016)


“The arrangements were made during the blizzard–your people were great.  Derek was very pleasant, very helpful, took his time with my mother, explained everything well.” – Eugene, Bowie, MD (June 2016)


“After meeting Derek Marble (funeral director) we knew [Collins] was the place we would use.  Derek was very informative and to the point, willing to answer any questions.  My family and I were very happy with the services and attentiveness of Derek to details” – Onix, Silver Spring, MD (May 2016)


“Joe Lotz made the sudden passing of my husband bearable.  He was compassionate, professional, and extremely competent in assisting my family and me with the arrangements during our time of sorrow.” – Margaret, Silver Spring, MD (May 2016)


“Very professional but very ‘human!’  Explained in an understandable manner – no high pressure – thank you Allison!”  – Vincent, Silver Spring, MD (May 2016)


“It was a very smooth process.  Rick was very helpful and clear with explanations…Thank you so much for everything, especially for helping us organize the visitation service with very limited time.  We truly appreciate Rick.” – Lienthai, Silver Spring, MD (May 2016)


“I had to go over to Collins yesterday to make arrangements with my mom for my dad’s cremation, and I wanted to let you know that Derek Marble was really, really good.  He seemed to understand that all families are crazy, and took everything we said into stride.  Then last night around 9:15 pm, when I realized that we had actually left one family member off of the obituary notice, I called Derek’s number which he had kindly provided, and someone answered even though it was late, who was equally nice and helpful.  You’ve got a good team there!  Many thanks.”–  Nancy, Chevy Chase, MD (April 2016)


“Your professionalism and compassion softened our sadness.  Terry was calming and comforting and of course helpful.”–  Joseph, Silver Spring, MD (April 2016)


“A BIG thank you to John Kyle Collins McHugh and everyone else who assisted with the arrangements.  From the beginning to the end everything was done professionally band with a gentle smile.  I cannot thank John enough.  I would recommend anyone, from co-workers, schoolmates, neighbors and of course family [to use Collins] — I did not feel that I had great services, rather exceptional services!” – Nathalie, Silver Spring, MD (April 2016)


“Rick was extremely helpful. showed much compassion and grateful for his suggestions.  Pleasure to do business during a very stressful and sad time. ” – Sharon, Silver Spring, MD (April 2016)


“Joe was perfect–helpful when needed to agree with sibling on arrangements and provided just the right amount of advice.  He was Great! … I cannot say enough about Joe Lotz.  Definitely went up and beyond.  Was incredibly helpful and kind without being over the top.” – Jacqueline, Silver Spring, MD (April 2016)


“Mr. Derek Marble is an asset to your company and was so helpful.  It was SO easy with him–we send thanks and our gratitude to him and his excellent help” – John, Silver Spring, MD (April 2016)


“Thank you.  I am glad my dad and mom chose to pre-plan with Collins 20+ years ago.  Everything went very smoothly.  Rick was very kind and helpful with all our details.  Thank you for your caring service.  You are appreciated” – Carla, Silver Spring, MD (April 2016)


“I felt like we were dealing with a family member or friend when we met with Neil Piner.  Absolutely no pressure.  Plenty of time to make decisions.” – Jenny, Silver Spring, MD (April 2016)


“This was the best possible experience for our family.  Even though I live in Virginia, I have been telling people how much we appreciate your staff.  Yours is an excellent organization” – Elizabeth, College Park, MD (March 2016)


“Terry was very much there for us.  He couldn’t have been more accomodating.  The facility was beautiful, as usual.  The staff was very helpful also.  Thank you all!  Thank you for making this sad time a little more bearable.” – Pamela, Rehoboth Beach, DE (March 2016)


“Everything was perfect.  Allison was wonderful.  There are no words to explain our gratitude–everything was above our expectations.  Thank you so much!” Georgina, Clarksburg, MD (March 2016)


“The service Collins provides is so welcoming at the most difficult time. Professional and compassionate from beginning to end.” – Walter, Silver Spring, MD (March 2016)


“Joe was very kind during this difficult time.  He was patient and compassionate.  I never felt pressured to pay for more than what was needed under the circumstances.  Thank you for your professionalism and kindness.  As my husbands death was sudden and unexpected, I appreciated the patience with my questions during meetings and phone conversations.” – Morgan, Silver Spring, MD (February 2016)


“Allison and Collins Funeral Home provided excellent customer focused support to me during a very difficult time.” – Judith, Germantown, MD (January 2016)


“My family has always dealt with Collins Funeral Home, for many, many years.  I can always count on them to be very professional and understanding in our true sorrow.  Neil made everything very easy for us.  We had never done pre-planning before and when my mother died we were glad we did.  Thank you Neil!” – Catherine, Silver Spring, MD (January 2016)


“Joe treated the whole situation with respect.  He explained everything clearly and answered my questions with grace.  This was my first time with funeral arrangements and Joe could not have been better.” – Margaret, Silver Spring, MD (December 2015)


“Allison made us feel very comfortable during such a stressful time.  Collins arranged my fathers funeral 20 years ago and we appreciated your great service then.  When we needed to make arrangements this time we knew we were going to Collins.  Thank you!” – Stephen, Washington, DC (December 2015)


“The arrangement conference was business-like, efficient, on-point, respectful and friendly.  Neil made it feel comfortable to be there.  The whole process was done with ease.” – Alma, Silver Spring, MD (November 2015)


“Casey put me at ease about making funeral arrangements.  This was especially helpful because this was the first time I had to do this and it was my husband.” – Ulricka, Silver Spring, MD (November 2015)


“Excellent service from beginning to end – extremely helpful in a difficult time.” – Terry, McLean, VA (October 2015)


“Casey was wonderful.  She was very professional and helpful in every way.” – Donna, Silver Spring, MD (October 2015)


“The arrangement with Rick was very easy.  He was not pushing or going into things we weren’t interested in.  Rick helped explain things we did not understand –highly recommend (Collins) to friends.” – Carol, Silver Spring, MD (September 2015)


“My sisters and I had the misfortune of planning both our parents funerals this past year.  Every member of the Collins staff treated us compassionately and quickly answered all questions.” Brigid, Arlington, VA (September 2015)


“We were treated with the utmost respect and understanding of what we were going through.  We can’t begin to express how grateful we were for the treatment & service Joe provided us.  He was truly a blessing for my mom and our family during such a difficult time.  Thank you so very much.” – Becky, Bethesda, MD (August 2015)


“Much kindness, consideration, patience, and wise suggestions for me.” Nancy, Silver Spring, MD (August 2015)


“We live out of the area…Family has used another Funeral Home for years, but we’ll encourage them to only consider Collins. Thank you!.” – Victor, Hunt Valley, MD (June 2015)


“We are so grateful for the care and compassion for our father, husband, Papa, and brother. You exceeded our expectations as we celebrated his life. We could not have asked for better service.” – Ethlyn, Hyattsville, MD (June 2015)


“Keir was very helpful and patient. It was a pleasure working with him. Our family appreciates all of the kind service of all.” – Connie, Silver Spring, MD (May 2015)


“I had a meeting for pre-planning and a meeting after my father passed away. In both instances the staff was very patient and arrangements were clearly explained.” – Melissa, Lutherville, MD (May 2015)


“Joe was so compassionate and genuine. He made mom’s day so precious. Will never forget his expertise and kindness.” – Jacquelyn, Darnestown, MD (April 2015)


“We are truly grateful to John and the entire staff at Collins. Thank you for the expert care and services.” – Nancy, Richmond, VA (April 2015)


“Rick was very kind and helpful. He walked me through the entire process as did all the people who helped me with three previous funerals. I appreciate his sensitivity and caring attitude. Thank you for everything. It all went perfectly.” – Anne, Silver Spring, MD (April 2015)


“We are so appreciative of Neil’s and Keir’s calm and courteous professionalism on the night our mother died, when we were so distraught, they came out late and took matters in hand. We are extremely grateful.” – Joseph, Huntington, MD (March 2015)


“Joseph made our experience at the most difficult time of our family life  full of peace and comfort. I was especially confident that I had nothing to worry about. Joseph always knew the answer to our questions, always tried to make us aware of what was going to happen. We will always remember the dignity and respect that he showed us. In the future we would recommend Collins Funeral Home to all of our friends and family ” – Donald, Olney, MD (March 2015)


“Collins did the arrangement for us in 2000 and did an excellent job, which is why we returned. Once again, you did an excellent job.” – Robert, Germantown, MD (February 2015)


“Based on my experiences with Collins down thru the years, they have always been completely professional and made dealing with the loss of a loved one as easy as possible.” – Carol, Rockville, MD (February 2015)


“This was such a difficult time and John and Maureen really  made this seamless. You all were so helpful and supportive. There is nothing you could of done better. Thank you so much from the bottom of my heart.” – Judy, Gaithersburg, MD (January 2015)


“Keir put me at ease explaining everything clearly and making the experience much less stressful than I anticipated. Everyone was so kind and helpful. Thank you for everything you did for me.” – Kristin, Silver Spring, MD (January 2015)


“At a time when family members are emotional, distraught, and confused, Collins is a very welcomed resource. This is a valued family business and we feel grateful for helping us navigate the funeral arrangements. Thank you.” – Michael, Henderson, NV (January 2015)


“The conference was scheduled at a convenient time for family and the funeral director was patient and understanding to the families needs. Thank you for being supportive and helping all family members through the difficult times.” – Annette, Oleny, MD (January 2015)


“Keir and all the staff helped make this difficult time easier with their kindness and professionalism.” – Doris, Derwood, MD (December 2014)


“We were so taken with the professionalism and compassion from everyone at Collins. Making pre-arrangements was incredibly helpful. We felt that we were treated with such respect and genuine concern. We never felt rushed or that this was just a “business”” – Christine, Gaithersburg, MD (November 2014)


“Could not be more helpful, informative, clear, or compassionate. Compared to my friends experience with others in the DC area, Collins is head and shoulders above all the others.” – John, Scottsdale, AZ (November 2014)


“Neil was knowledgeable, articulate and made me feel comfortable with the plans. He professionally coordinated all aspects of the funeral. Collins Funeral Home did an exceptionally fin job in coordinating services at Arlington National Cemetery. Thank you for your fine job.” – Fredricka, Olney, MD (October 2014)


“This was the first experience our family had with having to ship a body out of state.  Your services were greatly appreciated and the employees are extremely good.” – Lucille, Orlando, FL (September 2014)


“Our family could not have asked for more. Your entire staff was wonderful and I will not ever forget the kindness and how professional the Collins family treated us.” – Arthur, Melbourne, FL (August 2014)


“Our family is extremely grateful for the outstanding service and support provided by the entire Collins staff during our recent loss.  Thank you for your compassion and help.” – Margaret, Gaithersburg, MD (August 2014)


“This is the 3rd funeral we have had at Collins in 2 years.  Neil Piner and staff made everything so easy for us at such a difficult time.  Our arrangements were perfect!  Thank you so much for your service and consistency.” – Angela, Laytonsville, MD (June 2014)


“My mother (the deceased) looked beautiful. I can’t express to you how thankful we were to see her peaceful and absent all the horrid effects of Parkinson’s.  Thank you.” – Annette, Olney, MD (June 2014)


“Keir did an excellent job, from the original conference (he was very patient in dealing with me and my 5 children with their varying ideas and input), to the visitation, funeral and burial.  He was always available to answer questions and make suggestions when necessary–and to get things moving along in a quiet, dignified manner.  

I first visited your place in the late 1940’s on 14th Street in DC.  Many family members and friends have used your family’s services.  I was totally surprised (though pleased) to receive a refund.  You could have kept it and I would have never known the difference.  I greatly appreciate your honesty.” – Claire, Kensington, MD (May 2014)


“Unfortunately my parents did not make any pre-arrangements.  I would have recommended they did so after my mother passed a few years ago.  It was a stressful time for our family financially when he died this year.  Your care and understanding were excellent.  Thank You!!” – Linda, California (May 2014)


“When the doorbell rang I went to answer it and there stood Rick Gates to pickup my husband.  I felt such joy that my friend was here to help me once again.  He is such a wonderful man.  This was the hardest day of my life.  I needed a friend like Mr. Gates.  He was so very kind and gentle with us.  We were blessed by his help!” – Patricia, Silver Spring (May 2014)


“Collins has handled 3 generations of my family.  Terry did an excellent job handling everything–outstanding service and support to the family.” – Robert, TEXAS (April 2014)


“I have always held Collins Funeral Home in high esteem.  Only place I would consider for any of my family.  Very professional, very comforting.” – Joyce, Annapolis, MD (April 2014)


“Terence McHugh was excellent.  You made a very hard time for me much easier.  Thank you so much for all that you did.  Your funeral home is the absolute best!!!” – Spero, Westminster, MD (March 2014)


“Allison was extremely professional, helpful and competent.  Excellent.” – Johanna, Silver Spring, MD (March 2014)


“Rick Gates was wonderful.  He was professional and very thorough.  We felt an instant rapport with him, which carried through the entire process.” – Rita, Bethesda, MD (February 2014)


“The arrangements, visitation, funeral and burial at Arlington made us feel very cared for, but not in a depressing way.  The McHugh brothers did an outstanding job.” – Peggy, Bethesda, MD (February 2014)


“Gentle care and a very sympathetic staff.  Great relief on my part.  I would ABSOLUTELY recommend Collins to others.” – Tracie, Rockville, MD (January 2014)


“Robert was outstanding in helping us make the arrangements.  I have always heard great things about Collins and I would absolutely recommend them.” – John, Silver Spring, MD (January 2014)


“Without any prior knowledge, Casey was a Godsend.  She was extremely thorough in all aspects of the arrangement; from obit to urn to mass cards.  Knowledgeable, accommodating and friendly.  Thank you.” – Andrea, Damascus, MD (January 2014)


“I can only give excellent feedback for my husbands funeral arrangements, wake and funeral…all was exceptional.” – Kara, Silver Spring, MD (January 2014)


“Terry and all the Collins staff that we met were professional, careful and respectful.  Despite difficult circumstances it was a relatively painless process.  Thank you.” – Marie, Silver Spring, MD (January 2014)


“Neil was very understanding and compassionate.  He let me see my husband before cremation.  That was comforting to me and I really appreciated that kindness.  “ – Patricia, Rockville, MD (January 2014)


“It was all very professional…It was comforting to know that we were in such good hands, my daughter was in a good place and everything was managed beautifully.  Many thanks!” – Jan, Takoma Park, MD (January 2014)


“It was a relief to have all details taken care of and we did not have to worry about calling all the various parties.  You all did a great job.” – Michael, Kensington, MD (January 2014)


“This was the best possible scenario for the saddest day of our life.  John was unbelievable helpful and I will never forget how special he made Jim’s tribute.  Thank you–oh, and you need to charge more (for your services).” – Mary, Bethesda, MD (December 2013)


“I appreciate how well you took care of me and my family.  Thank you for your support.” – Patricia, Silver Spring, MD (December 2013)


“I was so thankful that my mother preplanned her funeral and Joe made it very comfortable.  Everything was perfect and beautiful and just as she wanted it.” – Maureen, Columbia, MD (December 2013)


“Casey was very accommodating and considerate.  She made everything very comfortable.” – Patrick, Chester, MD (November 2013)


“Neil and others were very professional, courteous and made me and my family comfortable.  Enjoyed the experience .” – Mary, Silver Spring, MD (November 2013)


“Everyone we’ve dealt with at Collins has been comforting, compassionate and professional.  Neil was especially kind to us during our entire ordeal–we thank him sincerely.” – Sally, Potomac, MD (November 2013)


“Myself and my family were very happy with the wonderful care you took with my husband.  God bless you all.  I will highly recommend Collins FH.” – Irma, Hyattsville, MD (October 2013)

“Everything was handled in a very professional manner and made me (at a difficult time) feel very at ease.” – Mildred, Silver Spring, MD (October 2013)

“Overall experience was very positive.  Guidance received was appreciated.  All staff extremely pleasant and helpful.  Service coordination excellent–church, cemetery, military.  Thanks!” – Mary Beth, Silver Spring, MD (October 2013)

Thank you for your outstanding care.  We are grateful!” – Jean, Gaithersburg, MD (September 2013)

I could not have been more pleased with everything you did to provide my mother’s funeral…I can’t say enough good things.” – Barbara, Silver Spring, MD (August 2013)

“Appreciated the efforts of the entire staff in handling this important effort at a difficult time.” – Rudolph, Alexandria, VA (August 2013)

“Everyone whenever I called was very helpful and answered all my questions. Highly recommend Collins.” – Theresa, Washington, DC (July 2013)

“We were very pleased with the professional and courteous services that we received from Collins Funeral Home.” – Marlene, Silver Spring, MD (February 2013)

“Collins is very professional and you can depend on perfection here.” – Laverne, Silver Spring, MD (February 2013)

“I would definitely recommend you to anybody else, and use your services again for any family member. I couldn’t have asked for better service. Thank you.” – Jose, Bladensburg, MD (January 2013)

“Thank you for a good experience during a bad time.” – Cathy, Ashburn, VA (January 2013)

“I definitely would recommend Collins. Every detail was handled expertly. You did an outstanding job” – Tom, Silver Spring (January 2013)

“The people who did the make-up and hair did a magnificent job. My mother looked beautiful” – Susan, Silver Spring (January 2013)

“Our family has been very satisfied with Collins and their professional service.” – Florence, Silver Spring (January 2013)

“The arrangement conference was extremely professionally done and with great care and concern. Great job!!” – James, Olney (January 2013)

“I can’t even begin to find the words to thank you. I know you went beyond the call of duty to help and support us.” – Maureen, Gaithersburg (December 2012)

“We are so fortunate that you were there for us when we needed your services.” – Eileen, Silver Spring (December 2012)

“Shortly after my wife’s funeral I happened to attend a funeral service at a competitor. Without getting into details, it was then that I truly appreciated what an outstanding job Collins Funeral Home did.” – Patrick, Rockville (November 2012)

“From start to finish the funeral could not have gone any better.” – Danny, Chevy Chase (November 2012)

“We were very pleased with the entire funeral process. Everything was handled in a professional and courteous manner. We would not have changed anything.” – Phyllis, Silver Spring (November 2012)

“The viewing and funeral was exactly as we wanted. We received many compliments — a good reflection on Collins! Mom looked AMAZING — incredible likeness. Very wonderful and comforting.” – Karen, Hyattsville (November 2012)

“(The arrangement) was done with courtesy, compassion and understanding. Terry took time explaining everything. It was comforting.” – Mimi, Silver Spring (November 2012)

Francis J. Collins Funeral Home, Inc.
500 University Blvd. West
Silver Spring, MD 20901

Phone: 301.593.9500